We do our best to give helpful item descriptions and photos to assist you with your online shopping. If the items are faulty, or you are unhappy with your order, you can return them using the guidelines below.
DAMAGED/FAULTY ITEMS
Please take into consideration that several of the items we sell are made or finished by hand by artisans and craftsmen. Slight imperfections and variations can be expected from these products.
If the items arrive to you damaged, or broken please contact us at info@poppiesandamber.com and we are happy to assist you. You may be required to send photos of the damaged/faulty goods. We can discuss options such as replacement or refund.
CHANGE OF MIND
If you are unhappy with your order or you simply change your mind, we can offer a refund given that you notify us within 7 days upon receiving the item/s, and have the item/s sent back to us. The items must remain unused and in good condition.
Please email us email us at info@poppiesandamber.com to get a Return Authorisation Number.
When posting the product back to us, please make sure that the goods are properly packed to prevent damage/breakage. It is advised that you post with tracking service to make sure we receive the package. Once we have received the item/s, we can give you a refund or replacement. Please email us at info@poppiesandamber.com so we can further assist you with your return.