Shipping and Returns

FLOWER DELIVERY

Poppies and Amber deliver to Manly and surrounds, the Northern Beaches, the North Shore and Sydney CBD. We work closely with our network of professional couriers to deliver our flowers and gifts. Delivery rates are determined by suburb, and is as indicated on the website upon ordering.


DELIVERY ADDRESS

It is the customer's responsibility to provide us with the correct address and contact information of the recipient to avoid failed deliveries. If the wrong address is provided and delivery has been attempted, we may charge extra to re-deliver to the correct address.

If there is nobody at the delivery location at the time of delivery, we will attempt to contact the recipient. If the recipient is unreachable, we will leave the arrangement at a safe place if a safe place is accessible.


DELIVERY HOURS

We deliver from 9am-6pm on weekdays, and 9am-4pm on Saturdays. We don't deliver on Sundays and Public Holidays.

We deliver to these suburbs in Sydney's Northern Beaches, the North Shore and CBD.

We deliver to Allambie Heights, Artarmon, Avalon, Balgowlah, Balgowlah Heights, Balmoral, Bayview, Beacon Hill, Beauty Point, Belrose, Bilgola, Bilgola Plateau, Brookvale, Cammeray, Careel Bay, Castle Cove, Castlecrag, Chatswood, Chatswood West, Church Point, Clareville, Clifton Gardens, Clontarf, Collaroy, Collaroy Plateau, Cottage Point, Cremorne, Cremorne Point, Cromer, Crows Nest, Curl Curl, Davidson, Dee Why, Duffys Forest, East Killara, East Lindfield, Elanora Heights, Fairlight, Forestville, Frenchs Forest, Freshwater, Gordon, Gore Hill, Ingleside, Killara, Killarney Heights, Kirribilli, Ku-ring-gai Chase, Kurraba Point, Lane Cove North, Lavender Bay, Lindfield, Manly, Manly Vale, McMahons Point, Middle Cove, Middle Harbour, Milsons Point, Mona Vale, Mosman, Naremburn, Narrabeen, Narrabeen North, Narraweena, Neutral Bay, Newport, North Balgowlah, North Curl Curl, North Manly, North Sydney, North Turramurra, North Wahroonga, North Willoughby, Northbridge, Oxford Falls, Palm Beach, Pymble, Queenscliff, Roseville, Roseville Chase, Seaforth, South Turramurra, St Ives, St Ives Chase, St Leonards, Sydney CBD, Terrey Hills, Turramurra, Wahroonga, Warrawee, Warriewood, Waverton, West Pymble, Whale Beach, Wheeler Heights, Willoughby, Willoughby East, Wollstonecraft.

We do our best to give helpful item descriptions and photos to assist you with your online shopping. If the items are faulty, or you are unhappy with your order, you can return them using the guidelines below.

DAMAGED/FAULTY ITEMS

Please take into consideration that several of the items we sell are made or finished by hand by artisans and craftsmen. Slight imperfections and variations can be expected from these products.

If the items arrive to you damaged, or broken please contact us at info@poppiesandamber.com and we are happy to assist you. You may be required to send photos of the damaged/faulty goods. We can discuss options such as replacement or refund.

CHANGE OF MIND

If you are unhappy with your order or you simply change your mind, we can offer a refund given that you notify us within 7 days upon receiving the item/s, and have the item/s sent back to us. The items must remain unused and in good condition.

Please email us email us at info@poppiesandamber.com to get a Return Authorisation Number.

When posting the product back to us, please make sure that the goods are properly packed to prevent damage/breakage. It is advised that you post with tracking service to make sure we receive the package. Once we have received the item/s, we can give you a refund or replacement. Please email us at info@poppiesandamber.com so we can further assist you with your return.